Written by Roxanne Brown
It’s not usually WHAT you want to change that upsets people, it’s HOW they feel they (and others) are treated in the process that is most upsetting. The best you can do is be intentional about how you want it to feel and decide what must be true for that to happen. Then doing what’s reasonable. A structure to act and learn your way forward gets you there. This is empathy in action and can increase Joy at Work in the process.