Written by Ed Cook
Trust shows up frequently as a corporate value, a desirable commodity. It is inscribed on the dollar (“In God We Trust”), the official motto of the US. But for something that is valued so highly, organizations struggle to explain what Trust is. They seem unclear about how ...
Written by Ed Cook
The amount of participation from each team member is a meaningful predictor of a team’s success. Participation means being part of the team, not just showing up. The same root word for “part” (as in being part of) is at the heart of “participation.” Putting on a name tag (or a te...
Written by Roxanne Brown
We’ve all been there. You’ve been given a task you don’t believe in, or you have to make a decision you hate making, or both. It may be necessary to lead while you're grieving the situation. Letting go can take time yet your team may need you to lead them ...
If you take the position that everyone involved in the change you're leading must be treated with respect, it makes it easier for you to decide what to say and do. Everyone includes you, the people who are impacted, decision-makers, the company and the customer -- everyone involved in the change.
Written by Roxanne Brown
“As a leader if you’re not leading change, what are you doing?”Â
A friend said this to us a while back. It’s a good point.
The thing about change is it’s personal. It’s ubiquitous and individually defined. A huge change for one person may be barely noticeable to anoth...
Written by Roxanne Brown
When we’re seeking behavior change in the workplace, measuring it can seem like a really strange thing to do. Aren’t people too unpredictable to make measuring worthwhile? What exactly would we measure? What could it possibly tell us that we can act on? All valid concer...
Written by Roxanne Brown
Multiple simultaneous changes are business-as-usual for most companies. It’s often necessary for companies to make several changes at the same time in response to risk or opportunity. So how do you manage all of this?
If you are leading a team tha...
Written by Roxanne Brown
Change is an active learning process. Even when the destination is clear (most often it's not, even in the most stable times), the path there involves a lot of test-and-learn activity. We like the "learn your way forward" way of thinking about change, or "decide-change-...
Part of the What-if Series: Risks Change Professionals navigate every day. What do you do as a Change Professional when you've just started on a project that's been in progress for a long time already?
Many Change Professionals believe that they're at a disadvantage when they don't start on a proje...
Written by Ed Cook
It’s a fascinating exercise to pose the question, “Are you a great Change Leader?” The personae that tend to emerge break in one of two directions, Lawyer or Scientist.
The Lawyer will begin with a recitation of presumably amazing evidence underlying their Change Leadershi...
Written by Roxanne Brown
If you think change will be hard, it will be. We’ve seen it over and over again. If you believe your people can’t handle change or don’t like change then you are pretty much guaranteeing that it won’t go well. If you believe that your people can handle change and just n...
Written by Roxanne Brown
The first time we created Joy at Work on a team (a huge group of 250 people located all over the country), everyone asked us how we did it…
Was it more…
• Team lunches?
• Ice cream socials?
• Scavenger hunts?
• Roleplay simulations?
• Game competitions?
• Office spa days?
• Jug...
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