Written by Roxanne Brown
As a leader, your words and actions have a big influence on how others experience the change you introduce. Even so, your people can decide how well they adapt and how they experience the change.
It’s a partnership.
Your job is to tune in to how people are impacted. Your job is to act with empathy, yet in a way that’s reasonable and respectful of everyone involved including yourself, your company and your customers.
You can’t control the response of the people you lead but you can invite them to decide for themselves how well they adapt and give them the tools they need to make adapting easier.