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change leadership Sep 23, 2020

Written by Roxanne Brown

When Ed presented his decision analysis PhD research at INFORMS (Institute of Operations Research and the Management Sciences) conferences, no one asked about the math. What they asked was, “How did you get the organization to implement the decision?”

Before joining ACMP’s (Association of Change Management Professionals) Board of Directors, Roxanne noticed that at the annual conferences the attendees talked about their role in implementing what seemed like poor decisions. They wondered out loud, “How can we have a bigger influence on the change decisions?”

We realized decisions and change are two sides of the same coin.

Sometimes decisions don’t get implemented because the change seems too daunting.

Sometimes change implementations stop because a barrier is discovered that is too big to overcome.

It’s better to think of a change decision as a learning process because new information will be learned as the implementation begins. The original decision is adjusted based on that new information. That’s not failure. That’s the feedback cyclethat’s part of any good structured change process and can strengthen the organization.