Joy at Work Thinking

Written by Ed Cook and Roxanne Brown

We opened this series with the image of a driver jumping into a car without a destination. Going straight to data analysis without a question or hypothesis wastes time and produces motion but not progress. That was true when the driver was doing the work manuall...

Written by Ed Cook and Roxanne Brown

You have seen this meeting. You may have led it. An analyst opens a PowerPoint deck, and the first slide is a pasted Excel spreadsheet, twelve columns, forty rows, font size small enough to require reading glasses nobody brought. The analyst reads the numbers al...

Written by Ed Cook and Roxanne Brown

Open any change management status report, and you will likely find the same thing: a chart of training completion rates, a table of survey scores, maybe an arrow pointing up or down next to last month's numbers. The presenter will walk through the data, perhaps ...

Written by Ed Cook and Roxanne Brown

The organizational chart is a map. Often an incomplete map, but a useful one nonetheless. It clarifies reporting lines, defines accountability, and gives a framework for decision ownership. But it only tells you who reports to whom. It does not tell you who list...