Joy at Work(er) Blog

4 Myths of the Change Management Profession

change Nov 14, 2020
 

Several signs indicate a growing, positive recognition of the Change Management profession. Roxanne Brown shares four myths and positive trends.

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A Love Letter to Change Management

change Nov 14, 2020

Written by Roxanne Brown

Originally published 6/20/17.

Dear CM,

When I first met you my life at work was in turmoil. At the office, people who were standing just feet apart wouldn’t acknowledge each other. It was as if they didn’t know how so they filtered each other out. Everyone decided to keep to their friends now that the company had decided to purchase a longtime competitor.

There were new people in the office and they were the enemy. They were our competition that for years we battled against for clients, industry awards and big business. We knew them by name and by sight and now they were in our office. They were supposed to be one of us now. How strange it all felt. The new people acted like they were in a foreign land, looking stunned, trying to adjust. It was beyond awkward. I retreated to my office to escape the pressure of those interactions. The rooms and hallways were packed with emotion pressing everything downward. Lots...

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Shoutout to Millennials

leadership Nov 07, 2020

Written by Roxanne Brown

Last week I came across an HBR article with the title: Gen-X is More Creative than Gen-Y, According to Harvard.

Being a Gen-Xer, naturally, it caught my attention. I didn’t post it here because the article seemed pretty light-weight and this comparison definitely does NOT feel like Joy at Work to me.

That afternoon I had a client meeting with a leadership team that’s working on scaling their company. Our focus was to talk about announcing a shift in the organization. After the team discussed the basics—messaging, sequence of events, anticipated questions—I asked the question, “How do you want the team to feel, both during the conversation and then afterwards?”

Their immediate, almost reflexive response was, “That’s a great question.”

They meant it. They talked about it in depth. They thought it through. They aligned on it. They made adjustments. It was awesome. The leadership team is made up of members...

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Nurturing Trust

joy research Oct 06, 2020

Written by Ed Cook

Trust shows up frequently as a corporate value, a desirable commodity.  It is inscribed on our money  (“In God We Trust”) and in our nation’s official motto.  But for something that is valued so highly, organizations struggle to explain what Trust is.  They seem unclear about how to get it,    how to nurture it, and how it erodes. They often make decisions that seem blind to the impact of Trust on their members.  

Organizations often expect their employees to think of Trust in terms of actions: 

“I can depend on you to do what you say.”

“They’ve got my back and I’ve got theirs”

“We are all in it together.”

Although these are fine statements and positive situations, they miss an important point,  an idea that has lived in the research literature about the individual but needs to expand to that of the organization --  psychological...

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Do You Need a Leader or a Manager?

leadership management Sep 07, 2020

Written by Ed Cook

The words leader and manager often are used interchangeably,  and with that slipshod usage, their individual meanings can be lost.   Peter Drucker and Warren Bennis are often quoted as saying:

“Management is doing the things right and Leadership is doing the right thing”   

This points to deeper insights.  Management is about making things happen. It is literally about manipulation.  The words management and manipulation both come from the Latin word manus, meaning hand.  If done well, there are efficiencies gained and improvements made in every aspect of what the manager’s organization is doing,  but that success is circumscribed.  Great managers are still working under constraints that have been given to them.  They can be awesome but only with what is given to them.  Leadership is about seeing beyond the confines and setting a vision for something better.  The origin of...

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Do You Need a Coach or a Mentor?

leadership Sep 07, 2020

Written by Ed Cook

The words coach and mentor are often used interchangeably making distinctions between them murky.  This is unfortunate because the value of each can be tremendous for a person’s career, but where and how that value shows up can be significantly different.  Furthering the confusion, people call themselves a coach or a mentor without even defining what they mean.  Some clarity is needed here.

“A good coach can change a game. A great coach can change a life.”
--John Wooden

As the coach of UCLA’s incredibly successful basketball team, John Wooden certainly knew something about coaching.  But is his coaching the same kind of coaching that we would want to see in business?  The International Coaching Federation (ICF) defines coaching as “partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.  Coaches honor the client...

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The Leadership Bubble

leadership Sep 07, 2020

Written by Ed Cook

Leaders, who help to develop the skills and capabilities of their teammates, are giving a gift that returns again and again. Giving it, however, is not always so easy. These brave leaders are attempting a process that can be both difficult to do and even damaging if not carefully done. What makes this such a difficult undertaking is that the process of learning new capabilities does not always happen through instruction alone. Often, it happens best through experience. In order to truly grow, people need to try these new capabilities which means they will fail, certainly in the early attempts. Those brave enough to try may suffer a loss of credibility should they fail. They may lose confidence as they see the negative impact of their mistakes on others. Decline, not growth, is possible here.

Sage Advice from an Old Salt

To conceptualize their role leaders can use The Leadership Bubble. The Leadership Bubble is the concept of a leader placing a protective...

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Virtual Meeting Joy

management virtual teams Jul 10, 2020

Written by Roxanne Brown

Have meetings become friendlier? When a colleague’s child bursts on your screen to show you their toy, does that make people laugh? When a cat jumps up on the back of a colleague’s chair, does that bring smiles? Working from home is a lot of things. “Weird” certainly describes it. Sometimes, it can be unexpectedly joyous too. 

Of course, work is a serious thing that needs focus. collaboration and determination. Work also needs spontaneous, joyful moments. That momentary relief does a lot for mood, bonding, and energy.

Work-life balance seems like a passé phrase today. It’s more like work-life integration. That’s what we’re doing when we work from home all of the time. People used to have to hide those less-professional “life” parts of their lives before we quarantined. Now, not only do we seem to have the patience for it, many of us are enjoying getting to know work colleagues in these new...
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Measuring Belonging

joy research Jul 07, 2020

Written by Ed Cook

Part of our Joy Research from The Change Decision involves validating a Joy Assessment. That assessment has ten criteria against which we believe Joy at Work can be measured. You can hear more about that research and the specifics of the Joy Assessment in an upcoming free webinar. You can sign up for the free webinar here. In this post, we want to focus on one of the ten Joy Assessment criteria: Belonging.

In particular, we want to measure belonging. Although we believe there is much that humans can simply intuit about joy attributes, such as belonging, we have found there is power in using the tools of analytics to gain insights that might not otherwise readily reveal themselves. Here’s what we mean by belonging.

“My unique capabilities and contributions have value here. I know that because I can see for myself how my capabilities and contributions have value in delivering the organization’s purpose and others communicate my value back to me as...
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The Perils of Declaring: "I'm a Change Agent."

joy research Jun 18, 2020

Written by Ed Cook

Joy Research
Since the start of 2020, we have engaged in a fascinating project: Joy Research.  This plays into informing the mission of The Change Decision - to bring Joy at Work.  We have been interviewing CEOs and senior leaders about how leading teams, managing change, and group decision-making impact Joy at Work.  There are so many enlightening elements of this research that we are going to do a free Webinar.  If you’d like to hear the full story, please sign up here. This post is a taste of what we have found. One discovery is that the phrase,  “I’m a
Change Agent” is an indicator, a canary in the coal mine, for the organization’s culture.

Before describing why that is so, some background in what we have found through the Joy Research will be helpful.  First, there is some difference between managing change and managing a project.  In our Joy Research interviews, leaders tell us it is possible to...

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